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Unable to Access a VOD that Recently Earned Me a Director's Cut
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Technical Support: Unable to Access a VOD that Recently Earned Me a Director's Cut
Has anyone experienced this situation?
I have a VOD in my vault that earned me a Director's Cut this week. When I try playing that show I get the dark red ribbon message "invalid or missing recording ID". I'm surprised this show can be accessed by others, but I cannot, and I am the original customer. Quote
I have a VOD in my vault that earned me a Director's Cut this week. When I try playing that show I get the dark red ribbon message "invalid or missing recording ID". I'm surprised this show can be accessed by others, but I cannot, and I am the original customer. Quote
Hey there Asti,
Thank you for contacting us through the forums and bringing this to our attention. Be on the lookout for an email from us to your email address on file shortly so we can gather more information to assist you.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, call our 24/7 Customer Service Department. A representative is always available to assist you.
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Thank you for contacting us through the forums and bringing this to our attention. Be on the lookout for an email from us to your email address on file shortly so we can gather more information to assist you.
Thanks again! - EJ
Should you still have any questions, please feel free to email, live chat, call our 24/7 Customer Service Department. A representative is always available to assist you.
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Thank you. I emailed Customer Service right after posting here.
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Customer Service, thank you, I see this issue has been resolved. 
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